2021年，贵阳的张先生在油榨街红星美凯龙商场内的欧派橱柜定制了一套橱柜。

可安装之后没多久，橱柜就总是出问题。

【完整视频】

张先生：橱柜将近花了4万8千元，安装不到三个月，灯就熄了，然后柜子就不停出现各种各样问题，包括变形等。上门修了十几次，这也太离谱了。

12月20日晚上，才修好没多久的橱柜又出现了问题。出现问题后，张先生立马联系了之前一直和他对接的工作人员。可这一联系，让他气不打一处来。

张先生：电话不接，发信息不回，就找不到人了。

橱柜的保修期是5年，可这两年不到的时间里，就出现了这么多问题，这让张先生实在不能接受。

张先生：一个家具产品，功能性就是那一点，你不停的修，肯定是质量有问题。我的诉求很简单，希望把出现的问题彻底解决了。

12月21日中午，记者和张先生来到了这家欧派橱柜。工作人员表示，之前和张先生对接的工作人员离职了。赵女士提出可以先安排师傅上门，对张先生的橱柜进行检查后，再讨论处理方案。对此，张先生表示同意。

记者 | 吴洪瑾,朱小龙 见习：孙佳琦

编辑 | 王梦婷

审校 | 王颖

审

发 | 孙志丹

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